LOVED our stay at 13 Yellow Rail Lane!
This home was perfect for our family of 4! It was stocked with everything you could possibly need, plus more! The home itself was beautiful, a perfect Sunriver getaway! Bennington Properties was great to work with, responsive with exceptional customer service! We LOVED this home so much that we booked another stay before our trip had even ended! THANK YOU!!!
Pleasantly surprised after a rocky start
We were a little nervous at first, as our first interaction with Bennington Properties was a little sketchy. We booked through a third party (booking.com) and were quoted one price, but the invoice was higher than the quote. When we asked about it, Bennington said that it was because Booking.com charged a fee, but when we asked Booking.com they said that they did not charge a fee. Booking.com even tried to contact Bennington Properties to straighten it out, but was not able to get in touch with anyone. After that call however, the higher price was refunded and the original price was charged. When I informed Bennington, there was no apology for the misunderstanding or explanation, just an acknowledgement that the mistake had been corrected. Once we got to the property, though, the house was even better than we had imagined that it would be. The wine opener was broken, but everything else was in great condition. The place looked like it had recently undergone a renovation with new appliances and a master bathroom remodel that were very nicely done. It was nice to see that there were bicycles, but given that we had a 4-year old we needed to use our own bikes and trailer that we had brought along. The location in a quiet cul-de-dac was also nice so the kids could ride on their own in relative security.
Hi Enoch, thank you for your review. I'm sorry to hear there was a misunderstanding with your booking in the beginning. All online travel agencies do charge a booking fee, so you will always get the best price by booking direct. I'm not sure where the confusion was in this instance, but I'm glad to hear my team promptly straightened it out. I'm glad you enjoyed your stay, and we hope to host you again soon.
Beautiful home with all you need
Spacious rooms with very comfortable beds - we had a pack and play in both bedrooms. The kitchen comes equipped with everything you need, loved having so much tableware/serving bowls for making family meals. Our favorite was the backyard area - nice new deck, awesome grill, and a spacious hot tub. We even saw deer everyday we were there. A short walk to the river and less than 30 min drive to Bend to explore. We can’t wait to go back to this home.