Guest’s rental of the Property from Bennington Properties, LLC (“Bennington Properties” or “Bennington”) is made subject to the following terms and conditions:
If Guest cancels their reservation not less than 30 days prior to the Arrival Date, Guest will receive a refund, less a 10% cancellation fee. Guest may not change their dates or home less than 30 days prior to the Arrival Date. If Guest cancels their reservation less than 30 days prior to the Arrival Date, Guest will receive a pro-rated refund if Company is able to rebook the dates reserved. If Company is unable to rebook, Guest will receive a credit worth up to 50% of their total reservation cost to use towards a future stay with Bennington Properties. We highly recommend you consider travel insurance. Please let us know if you would like to add travel insurance to your reservation.
Why 50%? Homeowners in Sunriver rely on rental income to pay their bills and by holding onto the reservation it has prevented another family, who likely would not have canceled, from booking this home. 50% covers the rent owed to the homeowner.
TRAVEL PROTECTION. CSA Travel Protection has been made available with your reservation through Bennington Properties. Travel Protection reimburses for pre-paid, non-refundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. If not purchased, you acknowledge you have read and understand our cancellation policy and choose not to purchase Travel Protection on behalf of all occupants. Separate terms and conditions apply, read your policy carefully and contact CSA at (866) 999-4018 with coverage questions. Our standard Travel Protection does not cover airline tickets. You can purchase extra coverage for airline tickets by clicking HERE.
2. GUEST – GENERAL DUTIES
Guest will maintain the Property in a good and clean condition, and will use the Property in a careful and lawful manner. Guest will pay for any damage to the Property, including, without limitation, any necessary or appropriate maintenance and/or repairs required because of Guest’s damage. Guest is responsible for securing the Property. Guest will be responsible for any losses incurred due to Guest’s failure to properly secure the Property. Upon termination of Guest’s occupancy, Guest will have the following obligations in addition to any other obligations under this Agreement: (a) Guest will leave the Property in a good and clean condition and in the same condition (less ordinary wear and tear) as received by Guest upon Guest’s arrival; (b) Guest will place his, her, or their waste and trash (and any waste and trash of Guest’s guests) in the appropriate trash container(s); (c) Guest will return all keys and opening devices to the Property; and (d) Guest will vacate the Property and surrender it to Bennington empty of all persons and Guest’s personal property.
3. OPERATION OF EQUIPMENT
Guest will use and/or operate all furniture, furnishings, appliances, televisions, bikes (and any related equipment), and all mechanical, electrical, gas, and plumbing fixtures and equipment located on or at the Property (collectively, “Equipment”), safely and for their intended use. If Guest does not know how to properly use and/or operate any Equipment, Guest will contact Bennington Properties for instructions concerning such Equipment’s use and/or operation. Any damage caused to Equipment through Guest’s misuse will be Guest’s responsibility. If Guest finds any Equipment that is not working properly, Guest will contact Bennington Properties immediately. We guarantee adult cruiser bikes to be in good working order. Should you find any issues with the bikes, please reach out to us for assistance. Extras such as children’s bikes and trailers belong to home owners and we cannot guarantee they will be available at the time of rental.
4. PROPERTY ALTERATIONS
Guest will not make any alterations in or to the Property, including, without limitation, moving furniture, paintings, rewiring or moving electronics (TVs, stereos, etc), adding or changing locks, placing signs, displays, or exhibits, or using screws, fastening devices, nails, or adhesive materials.
5. NOISE AND DISTURBANCES
Guest will behave in a civilized manner and will be a good neighbor respecting the rights of surrounding property owners and guests. Guest will not disturb, annoy, endanger, and/or interfere with surrounding property owners and/or guests. Bachelor or bachelorette parties and parties involving large quantities of alcohol are not permitted in or at the Property. If excessive noise or disturbances occur resulting in notification by police or neighbors, Guest will vacate the Property and will forfeit the reservation and any monies paid.
6. INSPECTION OF PROPERTY
Bennington and/or Bennington’s contractors may enter the Property, at any time with or without prior notice, for any of the following purposes: (a) making necessary or agreed maintenance, repairs, decorations, alterations, or improvements to the Property, or to supply necessary or agreed services; (b) to verify that Guest has complied with the terms of this Agreement; and/or (c) in case of an emergency (as determined by Bennington Properties).
7. PAYMENT OF RENTAL AMOUNT
Guest will initially pay 40% of his, her, or their total reservation amount if Guest’s reservation is made more than 60 days in advance of Guest’s scheduled Arrival Date (30 days for “slow season”). Guest will pay Guest’s total reservation amount not less than 60 days prior to Guest’s scheduled Arrival Date (30 days for “slow season”). If Bennington does not receive payment of Guest’s total reservation amount not less than 60 days prior to the Arrival Date (30 days for “slow season”), Guest’s credit card will be charged for the unpaid balance of the reservation amount. If Guest’s credit card is declined and/or payment in full is not received within 60 days prior to the Arrival Date (30 days for “slow season”), Guest’s reservation will be cancelled and any rental payment made will be forfeited. Upon Bennington Properties’ receipt of the payment of Guest’s total reservation amount, Bennington will email Guest a final confirmation of the reservation, along with the Property’s security code.
8. CREDIT CARD REQUIRED
A VISA, Discover, American Express, or MasterCard is required as a guarantee that Guest will fulfill Guest’s rental obligations. If Guest fails to perform any Guest obligation under this Agreement or otherwise breaches the terms of this Agreement, Guest authorizes Bennington Properties to charge Guest’s credit card for any necessary charges or damages. If the charges or damages exceed Guest’s credit limit, Guest will pay the difference immediately upon Bennington’s demand.
9. AGE RESTRICTIONS
A reservation may not be made by any person less than 23 years of age and all occupants (with the exception of children) must also be 23 years old. The age restriction is 25 years old for our luxury properties or properties that sleep 10 or more people.
10. SECURITY DEPOSIT
Bennington Properties does not require a security deposit for most reservations. However, there are a few situations where we do require a security deposit. Such situations include, but are not limited to: dogs under 1 year old, guests under 25 years old, events such as weddings, wedding receptions, or any event that exceeds the rental property’s occupancy. Reservations made under most of these situations require a minimum security deposit of $500.00 ($250 for puppies). The deposit must be made by cash, cashiers or travelers check. The amount of the security deposit will be determined by Bennington Properties in Bennington’s sole discretion. Security deposits must be received by Bennington Properties not later than 14 days before the Arrival Date. Upon receipt of the required security deposit and final payment, final confirmation of the reservation (including the Property’s security code) will be emailed to Guest. Bennington Properties will return the security deposit (or the balance thereof) to Guest within 14 days after the Departure Date.
If the Property becomes unsuitable or unavailable for Guest’s occupancy due to conditions beyond Bennington’s control, Bennington will make a commercially reasonable effort to arrange a comparable rental property at no additional cost or expense to Guest. If Guest is unsatisfied with the comparable property Bennington has identified or Bennington is unable to locate a comparable rental property, Guest may cancel Guest’s reservation and receive a full refund of any amounts Guest paid for rental of the Property, including any deposits.
Travel insurance sold through Bennington Properties will NOT cover airline tickets. You can purchase extra coverage for airline tickets by clicking HERE.
Pets are not permitted in, at, or around any pet-free properties. Service animals protected by the ADA are permitted in pet-free homes, but not Emotional Support (ESA), “companion”, or “comfort” animals. A service animal is defined by the ADA as a dog that has been individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the person’s disability. If the Property is a pet-free property and a pet is brought in, at, or around the Property, Guest will be in breach of this Agreement and Bennington Properties may require Guest to immediately leave the Property (or, if Guest fails to leave, Guest will be removed from the Property) without refund. Guest is responsible for any and all injuries and/or damages to person or property caused by any pet brought in, at, or around the Property. Guest must clean and properly dispose of all pet excretions immediately upon discovery. If the Property is a Dog Loving Vacation Rental ®, any dog brought on the Property must be one year or older. No other pets, except dogs, are allowed in a Dog Loving Vacation Rental ®. Dogs brought onto any Dog Loving Vacation Rental ® must be registered prior to arrival. A charge of $20.00 per dog, per night will be added to your reservation, excluding service dogs (as defined by the ADA). Bennington Properties has many Dog Loving Vacation Rentals ® available in Sunriver. Therefore, if Guest discovers that Guest has mistakenly rented a pet-free property, Bennington Properties will make a commercially reasonable effort to help Guest find accommodations for Guest’s dog. Any changes made within 60 days prior to the Arrival Date will be subject to Company’s Cancelation Policy. Guest will comply with any and all applicable pet laws, ordinances, regulations, rules, policies.
13. NO SMOKING
No smoking is permitted on, at, or in any part of the Property.
14. PARKING RESTRICTIONS
Sunriver Rules and Regulations prohibit parking on the roadways or common areas at any time. No recreational vehicle, trailer, and/or boat may be parked at the Property except for loading and unloading and for no longer than 48 hours. Contact the Sunriver Owners Association (the “Association”) at 541-593-2411 for information concerning the storage of a recreational vehicle, boat, or trailer storage.
15. EARLY CHECK-IN AND LATE CHECK-OUT
Check-in time is 4:30 p.m. Check-Out time is 11:00 a.m. We do offer a limited number of our guests the opportunity to secure an early arrival or late departure on a first come, first serviced basis for a small fee. Please contact us for pricing details.
Please note that we guarantee your early arrival or late departure to the best of our ability. However, if we are unable to get you into or out of your vacation rental at the secured time, we will notify you of the change and promptly refund your fee.
16. LOST AND FOUND
Bennington Properties is not responsible for any lost, stolen, or damaged personal items. Any personal property Bennington discovers after Guest’s occupancy will be held by Bennington Properties for 14 days from the date the item was found. If Guest does not claim their lost personal property items within the 14-day period, Bennington Properties will donate or dispose of the personal property items. Guest will pay any and all shipping and handling charges necessary to return Guest’s items of personal property.
17. RULES AND REGULATIONS; SUNRIVER OWNERS ASSOCIATION
Guest will perform and comply with any rules and regulations that are posted on or at the Property and/or delivered to Guest from time to time. Bennington Properties may provide Guest tickets for Guest’s access to certain recreational facilities owned and/or operated by the Association. If provided, the tickets are only for Guest’s use during Guest’s scheduled reservation and may not be sold or transferred to any other person. Guest must comply with all safety, scheduling, reservation, and other rules, regulations, and policies applicable to the recreational facilities and any applicable Association rules, regulations, and policies. A copy of the Association’s access requirements is made available at the Property or may be obtained by contacting Bennington Properties or the Association.
18. HOUSEKEEPING GUARANTEE™
Bennington Properties guarantees that every guest will arrive to an exceptionally clean and disinfected vacation rental.*
*If the rental has not been cleaned or disinfected to Bennington’s high standards, Bennington will refund guest a prorated cleaning fee. To receive a refund, Guest must report the cleaning issues no later than 10:00 am on the day after arrival and must allow Bennington a chance to correct all cleaning issues. If guest does not allow Bennington to correct the cleaning issues or does not report the issues right away, guest may receive a prorated credit up to the amount of their cleaning fee towards a future reservation.