Housekeeping Team

Great housekeepers are special. Every day they vacuum themselves out of each house knowing that the next day they will return to find the house hit by the usual tornado of towels, toiletries, and bed linen.  But great housekeepers don’t get weary. They get stronger. They are not beaten down by the relentless grind of their work. On the contrary, they are energized by it. In their mind, their work asks them to be accountable, to be creative, and to achieve something tangible each and every day. They want to come in and attack their group of homes. The challenge gives them strength. All this is so because great housekeepers possess a special set of talents.

Great housekeepers do not just try harder, nor do they simply “take more pride in their work.” Great housekeepers have talent. They share a unique filter. Seen through this filter, a home is not just another chore to be completed. It is a world, a guest’s world. When they clean the home, they look through the guests’ eyes and imagined how the world should look. Making each guest’s world just right brought them strength and satisfaction.

Meet the Team

Tiffany Smith, Housekeeping Manager


Housekeeping Manager Tiffany Smith has been scheduling and overseeing daily inspections, cleanings, and outside home care for Bennington Properties since 2012. Before joining the team, she worked for another Sunriver-based housekeeping company. Tiffany and her husband have been LaPine residents for a decade.

Tiffany was born and raised in Southern Oregon. Most of her childhood was spent on an Illinois Valley ranch in Selma, Oregon. As a child, she helped tend to the cows, chickens, horses and pigs on the ranch.

Learn more about Tiffany

Juanita Mathers, Lead Professional Housekeeper


Lead Professional Housekeeper Juanita Mathers has trained and mentored our housekeeping team and assisted our Housekeeping Coordinator in scheduling daily housekeeping tasks since 2011. Prior to joining the Bennington Properties team, Juanita worked at several other motels and vacation rentals, including the Inn of the Seventh Mountain.

Juanita was born in Bakersfield, California. When she was twelve years old, Juanita moved with her family to Redmond, Oregon to be close to the rest of her very large family. While they did move to Oklahoma for a stint, they got chased out by the bugs and tornados. Juanita has now called Central Oregon home for over 31 years. She has four children.

Learn more about Juanita

Claudeia Outland, Housekeeping Coordinator


Housekeeping Coordinator, Claudeia Outland, has worked for Bennington Properties since 2014. She joined the Bennington team after working in the fast food industry, specifically at MacDonald’s. She brings her attention to detail and a desire to help others to work everyday.

Claudeia grew up in Scappoose, northwest of Portland, under the watchful eye of Mount Rogers and beside Scappoose Creek. She grew up the baby of the family, with five older bothers and two older sisters. They lived in Scappoose until Claudeia was 14, eventually moving to Portland for her parents job.

Learn more about Claudeia

Binicio & Lina, Professional Housekeepers


Professional housekeepers, husband and wife duo Binicio and Lina Orea have been with Bennington Properties since 2006. They are responsible for ensuring the cleanliness of each home and thus, the happiness of each guest. They came to Bennington Properties with only hotel industry experience, but have adapted very well to the more personal vacation rental industry.

Binicio and Lina, originally from Mexico, moved to the High Desert from Riverside, California. They have lived in Central Oregon since 2002. In a very common story, they came to visit family once and immediately fell in love with the area. In particular, they enjoy the climate, the beautiful surroundings, and the peace and quiet. They also like how the people who live and visit here have such a respect for nature and the outdoors.

Learn more about Binicio and Lina

Norma Hernandez, Professional Housekeeper


Professional Housekeeper Norma Chavez has only been with Bennington Properties for a short time, but has already made a big impact. She makes sure each house is up to the Bennington Properties cleanliness standards, and thus ensures our guests are happy during their stay. Norma comes to Sunriver from Los Angeles.

Norma was born in Mexico City, Mexico. She grew up in a close knit family, including three brothers and one younger sister. Because Norma was closer in age to her brothers, she mainly played games geared toward the boys. Her favorite memories are based around sports; even boxing. Norma emigrated to the United States from Mexico in 1999.

Learn more about Norma

Maria & Hilda, Laundry Specialists


Maria Hernandez and Hilda Santos make up the laundry technician team at Bennington Properties. They ensure that all linens are clean and prepared for the housekeepers each day. Both Maria and Hilda moved to Central Oregon from Southern California. Maria and her family lived in Pasedena before looking to Oregon for a quiet and tranquil place to raise their children and spend quality time with their family. When Hilda’s husband was offered a job in Madras, her family moved north. The Santos family learned about our beautiful area after spending time at Sunriver Resort.

Learn more about Maria and Hilda

Cherie VanBrocklin, Quality Assurance Inspector


Cherie Schmidt has been an inspector at Bennington Properties since 2013. Before joining the Bennington team, Cherie honed her skills at another Central Oregon vacation rental business. She really appreciates the high standards at Bennington Properties, as well as the approachable nature of the owners, and the fact Robert knows everyone’s name.

Cherie was born and raised in Medford, Oregon. She spent her time in Southwestern Oregon with her brother and their small dog. Summers would find them at the Applegate River, swimming the day away. If the family ventured away from Medford, they would be developing their love for the outdoors through camping, hunting, and fishing.

Learn more about Cherie

Etsu Toyoda, Professional Housekeeper


Etsu Toyoda started working with Bennington Properties as a housekeeper in July 2013. She enjoys the challenging aspects and the physical nature of helping to maintain the properties for the guests.

Etsu grew up in a small town in Japan. There, she learned to appreciate nature’s flora and fauna. Then, Etsu became a long time resident of Seattle, Washington. She, along with her boyfriend, moved to Bend in 2005. They both enjoy living in Central Oregon and the many adventure opportunities.

Learn more about Etsu

Richard & JJ, Professional Housekeepers


Husband and wife team Richard and JJ Robbins are professional housekeepers at Bennington Properties. In fact, they have been pretty much inseparable for since they both began housekeeping, first for three years at a housekeeping service and now with Bennington Properties. Before entering the industry, Richard managed the Bend-based supply store Pakit and JJ was a homemaker.

Richard and JJ’s story began even before JJ moved to La Pine in 1988. Richard grew up in Ridgecrest, California while JJ was born and raised in Pendleton, Oregon. Both moved to Central Oregon because their families relocated here. JJ’s brother moved here first and quickly became best friends with Richard, with whom he shared a last name! Once JJ followed in 2004, it was love at first sight, and she didn’t even have to change her last name when they married! Now they live in Sunriver with their two boys.

Learn more about Richard & JJ

Andrew Storm, Professional Housekeeper


Andrew Storm has been a professional housekeeper with Bennington Properties since the Spring of 2016. However, he has worked in the industry for the last 14 years. Andrew is also qualified in maintenance, roofing, painting, and landscaping. So, chances are he’s had a hand in most facets that make our guests’ stay more enjoyable. His ability to take on as much work as we give him proves he a vital asset to the Bennington Team.

Andrew was born on the East Coast in Providence, Rhode Island, but is proud to be raised in Central Oregon. As a La Pine native, he graduated from La Pine High School. Go Hawks! Andrew continues to enjoy the Central Oregonian environment and lifestyle. He touts the wildlife and scenery that surrounds us as perfect reason for staying.

Learn more about Andrew

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