The management office employees were consistently amazing at every turn, providing assistance with an impeccably upbeat and positive attitude. They are all to be commended. The cleaning staff really missed the mark on the kitchen. While the company sent out cleaners to the house shortly after we called about the problem, this really isn’t something that should have been necessary in the first place. The counters were visibly smeared with food. We understand that it’s hard to clean a house of this size, but removing food stains from the kitchen is certainly a basic starting point for cleanliness. Overall, the house definitely photographs better than it shows. The obvious renovations to this older home have created a home with extremely uneven quality levels throughout the house. The common areas (kitchen, upstairs living room, and downstairs bonus room) have generally been finished to a reasonably nice level. The bedrooms and bathrooms were far more uneven. Here are the major issues: (1) Carpet: While new carpet has been installed throughout the lower level of the house, old and stained carpet remains in the stairway and the upstairs master bedroom. When we opened the door, we were immediately hit with the unpleasant sweet-sour smell of old carpet which is something we've not experienced at any other rental in recent memory. (2) Under Cabinet Lighting: In the otherwise nicely appointed kitchen, the sloppy under cabinet lighting sticks out like a sore thumb because (a) it's literally being held up by duct tape and (b) half of the lights are burned out. (3) Bathroom Configuration: The downstairs jack-and-jill bathroom contains a full-length glass door that opens out to the hot tub and, more importantly, looks directly into every window on the back of the house next door. Given that we were clearly visible to the neighbors when we stood in the shower stall, we had to close the pocket door each time we showered, then wrap ourselves enough to walk into the sink area with the glass door, and then attempt to get ready while remaining covered. This made it seem more like camping than staying in a nice vacation home. (4) HVAC System: During the warmer months, the single-zone HVAC system consistently kept the upper lever warm and the lower level incredibly cold. Upon our arrival, every single floor vent on the lower level was closed in an effort to push more of the AC to the top level. It doesn’t work. For the duration of our stay, the bottom floor had to be kept uncomfortably cold so that people on the top floor weren't extremely hot. Even our teen boys who usually complain about nothing kept asking if we could do something about the temperature as they sat bundled up in blankets downstairs. In August. (5) Bedding: While setting up the sofa couch in the downstairs queen bedroom, I unfolded the mattress to find the mattress pad covered in fine debris. Then after a 30-minute search for a clean sheet, we discovered that there wasn’t a sheet, flat or fitted, available anywhere in the house to cover the sofa bed. We eventually used a blanket as a base layer for the bed and then had to stop by the management office the next day to pick up the needed sheets. Extremely nasty and inconvenient. (6) Cleaning: Immediately at check-in, we discovered that the kitchen counters were extremely dirty. We're not talking about a missed section here or there or being overly particular about the level of cleanliness. They were visibly smeared with food and when you rubbed your hand over the surface, it was clear that they were dirty even where the food wasn't visible. I called the management office right away, and they sent out two workers right away to get the kitchen counters cleaned. While the management office later refunded our cleaning fee, which we greatly appreciated, it certainly got our vacation off to a bad start. Overall, we don’t think that this home compares well to others we’ve rented at this price point.
Hi Tim, Thank you for taking the time to share your feedback. We strive to provide our guests with sparkling clean homes, and I'm sorry our team missed the mark on this occasion. Your feedback has been shared with the team so we can continue to improve and offer the best guest experience possible. I'm glad our office staff took good care of you to resolve this, and as you said, that shouldn't have been necessary in the first place. I wanted to follow up and let you know that I went out to the property to assess the other issues you mentioned. The upstairs carpet has since been cleaned and there is no noticeable smell. The under cabinet light bulbs have been replaced. We did find a piece of duct tape under there which was removed as it was serving no purpose, and I verified that the brackets were all secure. In regards to the jack-n-jill bathroom, there is a pocket door that I would advise closing for privacy when showering, and we can certainly suggest to the owner to install a window shade for privacy at the sink. Thank you for reaching out, Tim, we appreciate you and hope to welcome you back soon.
4 Dixie Mountain Lane
Lots of space and beds! Not very close to the village