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We have an in-house Service Department so that we can
provide prompt reliable service to our owners and
guests. Our basic rate for general maintenance remains
considerably less than the average market price in
Sunriver.
The goal of the Service Department is to respond to the
needs of the guests and owners in a timely manner, and
resolve the issue quickly, efficiently and cost
effectively. This department processes work orders
reported by guests, homeowners, cleaners, and
inspectors. Work orders are scheduled and prioritized
based on the information received, with a goal of “same
day” response to problems that affect a family’s
vacation experience.
Realistically, some solutions require more than a day.
Parts may need to be ordered and/or a specialist may
need to be contacted. Often times, the presence of an
experienced technician can help calm an upset guest.
Moreover, we have emergency service on call 24 hours a
day, seven days a week, which provides our guests with
peace of mind. If we are unable to resolve a problem
internally, we have other resources at our disposal,
including relationships with various dependable
subcontractors.
The
following services (labor only - except where indicated)
are covered under the Basic Maintenance Plan:
●
Replacement of all standard light bulbs (interior and
exterior flood, 40w, 60w, flame tip, 3-way, vanity and
standard appliances), as needed
●
Replacement of vinyl shower liners.
●
Replacement of standard, plastic BBQ brushes.
●
Replacement of stove top drip pans (does not include the
drip pans themselves).
● Unclogging
toilets and drains (1/4 hour maximum)
●
Replacement of batteries in smoke alarms and remotes
(AA, AAA, 9-volt), as needed
● Resetting
circuit breakers
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