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We have created a set of policies
to best meet the needs of both
our vacationing guests and of our home owners. |
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If you have any
questions or comments regarding this information, please
don't hesitate to contact us. |
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CUSTOMER SATISFACTION. It
is our goal to provide each of our guests with a wonderful stay here in Sunriver. We want
you to feel completely satisfied with your vacation. If at any point during your stay you
need something or feel we have not met your needs, please contact us immediately. We aim
to be very flexible in meeting each of our guests needs. |
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45-DAY CANCELLATION.
If the reservation is cancelled outside of 45 days prior to
the scheduled check-in date, a full refund will be made
minus a $50 processing fee. If the reservation (only if
paid in full) is cancelled inside 45 days prior to the
scheduled check-in date and the home is re-rented for the
same number of nights, a full refund will be made minus a
$50 processing fee. If the home is not re-rented, a credit
is given to re-book the same home for the same # of paid
nights during the off season only (re-booking is limited to
one time only). Credits are honored for a whole year after
the original scheduled arrival date. |
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PAYMENT IN FULL.
Payment in full is due 45 days prior to the scheduled
check-in date. If payment in full is not received 45 days
in advance the reservation will
be cancelled and the rental deposit made on the reservation
will be
forfeited. |
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CREDIT CARD REQUIRED.
A VISA, Discover, American Express, or MasterCard, is
required as a guarantee that you will fulfill your rental
obligations. You are responsible for following
check-in/checkout procedures and leaving the unit in an
acceptable condition. In the event of a violation of this
agreement, you understand and authorize Bennington
Properties, LLC to debit & process your credit card for the
necessary charges. |
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MAXIMUM NUMBER OF GUESTS. Deschutes
County Code 5.12.020 requires that the number of people in the home does not exceed the
maximum overnight occupancy allotted for that home (children under five years of age are
not considered as occupants). |
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PETS. We have
owners and guests who are highly allergic to animals and we
thank you for helping us maintain their pet free homes. We
welcome approved dogs and ask that you register them at our
office. |
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SMOKING. All of
our units are non-smoking. |
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BIKES.
Bennington Properties, LLC is not liable for the quality or
safety of the bikes provided by the homeowners. The bikes
vary in style and age, so if you are concerned about their
quality, you may want to bring your own or rent when you get
here. Helmets are usually not provided (Oregon Law requires
children under 16 to wear a helmet). Our guests receive a
DISCOUNT on bike rentals at Village Bike Shop (593-2453). |
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REPORT REPAIRS.
We do our best to ensure that each unit is fully functional
when turned over to guests. If you find any appliances that
are not working properly or any other problems, let us know
immediately 541-593-6300. |
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PARKING RESTRICTIONS.
Sunriver Rules and Regulations prohibit
parking on the roadways or common areas at any time. No RV,
trailer, or boat may be parked on home sites except for
loading and unloading and for no longer than 24 hours.
Contact the Sunriver Owners Association at 541-593-2411 for
information on RV, boat, and trailer storage. |
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EARLY CHECK-INS AND LATE CHECKOUTS.
Call us 24 hours before you check in or checkout to inquire
about checking in early or checking out late. Early
arrivals or late departures will only be considered during
slow seasons. |
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POOL TOWELS & SUPPLIES.
All of our rental properties are equipped with towels and
linens as well an initial supply of laundry soap, dish soap,
hand soap, complimentary bath soaps, toilet paper, paper
towels, and tissue. Thank you for not taking any towels out
of the home. Please bring your own towels to use for the
pool and hot tub. |
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COOKING EQUIPMENT.
Each house is equipped with pots, pans,
plates, cups, eating and cooking utensils. Each individual
homeowner stocks their home with cooking equipment they feel
is necessary to have. If there is something you plan to
cook that requires a specific piece of cooking equipment
other than your basic regular sized pots and pans, you may
want to bring it with you (i.e. woks, large boiling pots,
coffee grinder, etc.). We cannot guarantee that our rental
homes are stocked with spices, oils, sugar, or other cooking
ingredients, as well as tin foil or plastic wrap. If the
homeowner has provided cooking ingredients, we cannot
guarantee the quality of such ingredients. You are welcome
to use any ingredients left in the home, but you may want to
bring your own. All of our homes have gas BBQs. |
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HOT TUBS.
IMPORTANT: If the hot tub looks cloudy or dirty, stop usage
and call the hot tub company or Bennington Properties
immediately. The hot tubs in our homes are cleaned &
serviced by professional hot tub companies before and after
each guest. Please use the hot tub at your own risk. Each
time you enter the hot tub you add soil to the tub. Beer or
wine spilled in the tub or a child peeing in the tub will
neutralize the chemical balance allowing bacteria to grow.
This may cause skin reactions later. Over usage by too many
people may cause the hot tub to stop working. If at anytime
during your stay the hot tub becomes cloudy or looks dirty,
stop usage and call the hot tub company or Bennington
Properties immediately.
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