We have created a set of policies to best meet the needs of both
our vacationing guests and of our home owners.

If you have any questions or comments regarding this information, please don't hesitate to contact us.

CUSTOMER SATISFACTION. It is our goal to provide each of our guests with a wonderful stay here in Sunriver. We want you to feel completely satisfied with your vacation. If at any point during your stay you need something or feel we have not met your needs, please contact us immediately. We aim to be very flexible in meeting each of our guest’s needs.

45-DAY CANCELLATION.  If the reservation is cancelled outside of 45 days prior to the scheduled check-in date, a full refund will be made minus a $50 processing fee.  If the reservation (only if paid in full) is cancelled inside 45 days prior to the scheduled check-in date and the home is re-rented for the same number of nights, a full refund will be made minus a $50 processing fee.  If the home is not re-rented, a credit is given to re-book the same home for the same # of paid nights during the off season only (re-booking is limited to one time only).  Credits are honored for a whole year after the original scheduled arrival date.

PAYMENT IN FULL.  Payment in full is due 45 days prior to the scheduled check-in date.  If payment in full is not received 45 days in advance the reservation will be cancelled and the rental deposit made on the reservation will be forfeited.

CREDIT CARD REQUIRED.  A VISA, Discover, American Express, or MasterCard, is required as a guarantee that you will fulfill your rental obligations.  You are responsible for following check-in/checkout procedures and leaving the unit in an acceptable condition. In the event of a violation of this agreement, you understand and authorize Bennington Properties, LLC to debit & process your credit card for the necessary charges.

MAXIMUM NUMBER OF GUESTS. Deschutes County Code 5.12.020 requires that the number of people in the home does not exceed the maximum overnight occupancy allotted for that home (children under five years of age are not considered as occupants).

PETS.  We have owners and guests who are highly allergic to animals and we thank you for helping us maintain their pet free homes.  We welcome approved dogs and ask that you register them at our office.

SMOKING.  All of our units are non-smoking.

BIKES.  Bennington Properties, LLC is not liable for the quality or safety of the bikes provided by the homeowners.  The bikes vary in style and age, so if you are concerned about their quality, you may want to bring your own or rent when you get here.  Helmets are usually not provided (Oregon Law requires children under 16 to wear a helmet).  Our guests receive a DISCOUNT on bike rentals at Village Bike Shop (593-2453).

REPORT REPAIRS.  We do our best to ensure that each unit is fully functional when turned over to guests.  If you find any appliances that are not working properly or any other problems, let us know immediately 541-593-6300.

PARKING RESTRICTIONS.   Sunriver Rules and Regulations prohibit parking on the roadways or common areas at any time.  No RV, trailer, or boat may be parked on home sites except for loading and unloading and for no longer than 24 hours.  Contact the Sunriver Owners Association at 541-593-2411 for information on RV, boat, and trailer storage.

EARLY CHECK-INS AND LATE CHECKOUTS.  Call us 24 hours before you check in or checkout to inquire about checking in early or checking out late.  Early arrivals or late departures will only be considered during slow seasons.

POOL TOWELS & SUPPLIES.   All of our rental properties are equipped with towels and linens as well an initial supply of laundry soap, dish soap, hand soap, complimentary bath soaps, toilet paper, paper towels, and tissue.  Thank you for not taking any towels out of the home.  Please bring your own towels to use for the pool and hot tub.

COOKING EQUIPMENT.   Each house is equipped with pots, pans, plates, cups, eating and cooking utensils.  Each individual homeowner stocks their home with cooking equipment they feel is necessary to have.  If there is something you plan to cook that requires a specific piece of cooking equipment other than your basic regular sized pots and pans, you may want to bring it with you (i.e. woks, large boiling pots, coffee grinder, etc.).  We cannot guarantee that our rental homes are stocked with spices, oils, sugar, or other cooking ingredients, as well as tin foil or plastic wrap.  If the homeowner has provided cooking ingredients, we cannot guarantee the quality of such ingredients.  You are welcome to use any ingredients left in the home, but you may want to bring your own.  All of our homes have gas BBQs.

HOT TUBS.  IMPORTANT:  If the hot tub looks cloudy or dirty, stop usage and call the hot tub company or Bennington Properties immediately.  The hot tubs in our homes are cleaned & serviced by professional hot tub companies before and after each guest.  Please use the hot tub at your own risk.  Each time you enter the hot tub you add soil to the tub.  Beer or wine spilled in the tub or a child peeing in the tub will neutralize the chemical balance allowing bacteria to grow.  This may cause skin reactions later.  Over usage by too many people may cause the hot tub to stop working.  If at anytime during your stay the hot tub becomes cloudy or looks dirty, stop usage and call the hot tub company or Bennington Properties immediately.