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• We will pursue housekeeping
excellence for our guests and property owners through
the creation of professional certification programs for
managers, front-line housekeepers, and quality assurance
inspectors.
• We will always strive to provide our housekeeping
employees with an enjoyable working environment
constantly stressing their important role in guest and
owner satisfaction.
• An accurate, timely, and
courteous response will be given to all housekeeping
issues of any guest or owner.
• Every effort will be made to
learn of and to comply with all local, state, and
federal regulations that apply to our housekeeping
department.
• We will have an inspection done
on each home prior to a guest or owner arrival to assure
the home is done to the highest standard and that the
property is safe and secure.
• All housekeeping staff members
will be trained in proper and safe cleaning techniques
and in property security and in the OSHA Hazard
Communication program.
• No guest or employee will be
allowed to smoke at any time in a rental property.
• The safety and security of our
guests and owners will always be of paramount importance
and thus when cleaning bathrooms, a germicide will be
used in every instance.
• We will assure that we have
accurate Lost and Found records and items found in
properties will be retained in a secure location.
• Owner and guest linens will be
laundered in a manner that minimizes the potential for
growth of harmful bacteria.
• We have a set of departure cleaning guidelines that
are readily available to any owner or rental guest. |
